Thursday, July 11, 2013

How do you 'define' Learning?

'Learning', as a word, is used as a constant in our lives. We talk about learning different skills, language and as a parent it is always about what your child is learning. So how do we define learning? To answer this question articulately I opened my graduate school text book called Psychology of Learning for Instruction, by Marcy P. Driscoll. A fabulous read and is humbling experience because it reminds you of the basics. The following information were lines highlighted by me in the text. This information was helpful for me and I thought I should share this with you too. 

Learning is a persistent change in human performance or performance potential.

Let's divide this concept in three key segments that are required for this process to take place.

The results: What are these changes in performance?
The means: What are the processes by which the results are brought about?
The inputs: What triggers the process to occur?

Results 
In my previous article I talked about the term ADDIE. The 'A' stood for Analyze. As an instructional designer or trainer you will work with the SME or Stakeholders to understand the the goal of the training. Which means what are the results we are training to achieve through this training? What should the attendee or user of this training should be able to do that they were not able to do before? These then become the starting point of the training and are called 'Training Objectives'.

Means
how are we planning to deliver this training? Is this going to be ILT (Instructor led) or will this be online? Are there parts of this training that we can provide in a document as a self study so that attendees are better prepared? All these decisions are based on things like the location of the attendees (local or global), the type of concept being taught and overall training budget.

I will be writing another article on Cognitive information processing (CIP) that will explain the concept of chunking information better.

Inputs
This is a continuation of the 'means'. What kind of aids are we providing so that the learner can assimilate the knowledge faster? What are the triggers or learning activities you are providing in the training session? This is in direct alignment to the 'D' - Design phase of ADDIE. It is just not enough to provide information during the training session but how the information is presented is also important. For instance if the concept is in-depth and might require hours of training, then it is best to chunk it out. More information is stored in the memory once you chunk it out and provide it in sequence. Creating modules or segments in training is the best way to provide information in sequence and spreading it out from easy to hard concepts.

Learning occurs when you train someone. Hence, it is very important to follow these techniques when designing your training in order to be successful in your program.

Wednesday, July 10, 2013

Training Evaluations

In graduate school I was taught the term ADDIE, it was:

A - Analyse
D - Design
D - Develop
I - Implement
E - Evaluate

This was the term used in order to describe the training process. From inception to delivery. The first four letters were a sure shot. You had to follow these in order to successfully deliver your training. You will work with the SME or if you are the SME you will Analyze how you want to deliver the training? What will be the content, etc. You will then work on Designing the training. The sequence of flow of topics, whether it is a basic level course, intermediate or advanced. Development is very strong in e-learning type of training as it is extremely time consuming. This is also true of an ILT class (Instructor Led Training) where the instructor spends a lot of time in preparing the content, the hand outs and the labs. Then comes the Implementation part which needs to happen in order to deliver the training. This delivery can happy face to face, through an online webcast medium or through elearning. All these decisions are taken into account during the Analyze phase. Analyze stage is extremely important.

Last and the most forgetful or rather orphaned stage is Evaluation. In a fast paced environment trainers and program managers are required to do evaluations (sometimes due to policy sometimes just to inflate their egos) overall the evaluations always look like smiley sheets. I have sat through many such trainings where I am suppose to fill out a sheet of whether I liked the training or not. It is that simple. But is it that simple?

No it is not. Kirkpatrick has four levels of evaluation and the first level is the smiley sheet or the reaction level. The only thing the first level of evaluation measures is the reaction of the attendees. It doesn't provide you enough information as a trainer to make improvements to the content of your training. We, in training know that content is the king. We have to be true to this concept.

The four levels of Kirkpatrick's evaluations are 1) Reaction 2) Learning 3) Behavior 4) Results. A good evaluation survey will concentrate on all four levels of questions. Here is an example of one of the surveys I built. This particular survey does not include the 'Results' or 'Measuring ROI' of the training. That cannot be measured right after the training but the trainer can follow up with stakeholders 30 to 60 days after the training session to measure the results.

Course Title:___________
Instructor:_____________
Date: _______________
Location: ____________


Course Design                                                       

The length of the course was sufficient to cover all objectives.    5          4          3          2          1          N/A
Time allotted for various sections was appropriate.                    5          4          3          2          1          N/A
The activities helped my understanding of the materials.             5          4          3          2          1          N/A
The course was interactive.                                                      5          4          3          2          1          N/A

Instructor                                                                        

The instructor demonstrated knowledge of the content.           5          4          3          2          1          N/A
The instructor had excellent presentation skills.                       5          4          3          2          1          N/A
The instructor encouraged participation.                                 5          4          3          2          1          N/A
The instructor used relevant sales examples                  5          4          3          2          1          N/A
The instructors command on the local language was good          5          4          3          2          1          N/A

Materials                      

The participant materials supported the learning objectives.        5          4          3          2          1          N/A
The materials were valuable during class.                                   5          4          3          2          1          N/A
The materials will be useful on the job.                                       5          4          3          2          1          N/A



What impact and value do you see these tools and techniques having on your future sales ?
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What can we do to improve this program?
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